Help Center
Frequently Asked Questions
Everything about our eggless cheesecakes — ingredients, dietary info, delivery, storage, ordering, and celebrations.
Our Cheesecakes
- Are all your cheesecakes eggless?
- Yes — every cheesecake we bake is 100% egg-free. This is not a special variant or a dietary accommodation; it is how we bake. All 10 flavors, all three sizes, always eggless.
- What is an eggless cheesecake?
- An eggless cheesecake contains no eggs in any part of the recipe — not the filling, crust, or topping. Traditional cheesecakes use eggs for structure during baking. Ours achieve the same dense, creamy texture through premium cream cheese ratios, precise temperature control, and a chilled set method. Most people cannot tell the difference in taste or texture.
- Do eggless cheesecakes taste the same as regular cheesecakes?
- Yes, for the vast majority of people. The dominant flavor in cheesecake comes from cream cheese, vanilla, and the topping — not eggs. Eggs contribute very little flavor in conventional recipes; they mainly provide structural support during baking. Our eggless technique delivers the same richness without them.
- What ingredients do you use?
- We use full-fat cream cheese, real butter, fresh cream, natural vanilla, and a traditional graham cracker crust. Flavor-specific ingredients are always real: Alphonso mango puree, authentic Lotus Biscoff spread and cookies, Belgian chocolate, fresh strawberry coulis, dulce de leche, and Nutella. No artificial preservatives, no concentrate syrups, no egg substitutes.
- Are your cheesecakes suitable for vegetarians?
- Yes. All our cheesecakes are fully vegetarian — no eggs, no gelatin, no animal rennet. They do contain dairy (cream cheese, butter, fresh cream), so they are not vegan or dairy-free.
- What sizes are available?
- Three sizes: Mini (4", serves 2–3, $15), Medium (6", serves 5–6, $30), and Mega (8", serves 8–10, $45). All three sizes are available in every flavor.
- What flavors do you offer?
- We currently offer 10 flavors: Lotus Biscoff, New York Classic, Strawberry, Alphonso Mango, Hazelnut, Blueberry, Raspberry, Lemon, Apple Cinnamon (seasonal), and Dulce de Leche. Browse all flavors at thecheesecakeshops.ca/flavors.
Dietary & Allergens
- Are your cheesecakes safe for people with egg allergies?
- Yes. Our cheesecakes contain zero eggs or egg derivatives in any component. If you or a guest has an egg allergy, our cheesecakes are a safe dessert choice. Please note: we do use dairy, so they are not suitable for dairy allergies.
- Are your cheesecakes vegan?
- No. Our cheesecakes are eggless and vegetarian but not vegan. The filling contains dairy: full-fat cream cheese, butter, and fresh cream. We do not currently offer a dairy-free or vegan variant.
- Do your cheesecakes contain gluten?
- Our standard graham cracker crust contains gluten. If you have celiac disease or a gluten intolerance, please contact us before ordering — we may be able to accommodate a gluten-free crust for pre-planned orders.
- Do your cheesecakes contain nuts?
- The Hazelnut flavor contains hazelnuts and Nutella, which contains hazelnuts and skim milk. Our kitchen handles tree nuts. If you or a guest has a severe nut allergy, please contact us before ordering so we can discuss suitability.
- Are your cheesecakes suitable for Hindu and Jain dietary practices?
- Yes. Our cheesecakes are 100% eggless and vegetarian — no eggs, no gelatin, no animal rennet. They use dairy (cream cheese, butter) and are suitable for lacto-vegetarian diets. Please note the Hazelnut flavor contains Nutella. If you follow a specific Jain practice (such as avoiding certain vegetables), please contact us for ingredient details.
- Are your cheesecakes lactose-free?
- No. Cream cheese is the primary ingredient, so our cheesecakes contain significant amounts of lactose. They are not suitable for lactose intolerance unless you use lactase enzyme supplements.
Storage & Freshness
- How long do your cheesecakes stay fresh?
- Our cheesecakes are best consumed within 1–2 days of delivery for peak flavor and texture. They stay safe and enjoyable for 3–4 days when stored correctly in the refrigerator. Do not leave at room temperature for more than 2 hours.
- How should I store my cheesecake?
- Refrigerate immediately after delivery. Keep in the box or transfer to an airtight container. Store away from strong-smelling foods, as cheesecake can absorb odors. Do not stack items on top of it.
- Can I freeze your cheesecakes?
- We recommend against freezing. Freezing and thawing changes the texture of cream cheese-based cheesecakes — they can become grainy or watery. Our cheesecakes are best enjoyed fresh from the refrigerator within the first two days.
- How long can the cheesecake sit out at a party?
- For food safety, do not leave cheesecake at room temperature for more than 2 hours. At a Calgary outdoor event in warm weather, reduce that to 1 hour. Return any leftovers to the refrigerator as soon as possible.
- Can I order in advance for a future date?
- Yes. You can specify your preferred delivery date at checkout. We bake fresh for every order, so we schedule production for your requested date. For orders more than 3 days out, we'll confirm by email. For same-day delivery, order before 2 PM.
Delivery
- Where do you deliver in Calgary?
- We deliver across all of Calgary: SE, NE, NW, SW, and Downtown. Our primary zone is Calgary SE — Copperfield, Mahogany, Seton, Auburn Bay, McKenzie Towne, New Brighton, Cranston, Legacy, and Walden — where same-day delivery is available. All other zones are next-day.
- Can I get same-day cheesecake delivery in Calgary?
- Yes — for Calgary SE. Place your order before 2 PM and we'll deliver the same day. Orders placed after 2 PM or for zones outside Calgary SE are scheduled for next-day delivery.
- How much is delivery?
- Delivery fees vary by zone: Calgary SE is $5. Calgary NE, NW, and SW are $8. Downtown Calgary is $10. Delivery is free on all orders of $75 or more. Minimum order is $25 (Downtown Calgary: $30). See our Delivery Policy for full zone details.
- How long does delivery take?
- Calgary SE deliveries are estimated at 30–60 minutes from order confirmation. Other Calgary zones are next-day with a delivery window confirmed at checkout. We deliver to your door — no pickup required.
- Can I pick up my order instead of getting it delivered?
- Yes. Pickup is available from our SE Calgary kitchen in Copperfield. Contact us to arrange a pickup time — we'll confirm availability and share the address. Pickup is free.
- Do you deliver outside Calgary?
- Currently we deliver within Calgary city limits only. We're gradually expanding. If you're in Chestermere, Okotoks, Airdrie, or Cochrane, contact us — we may be able to accommodate on a case-by-case basis.
Ordering & Payment
- How do I order a cheesecake?
- Browse our flavors at thecheesecakeshops.ca/flavors, select your flavor and size, add to cart, and checkout. Choose your delivery date and zone, enter your address, and confirm. You'll receive an order confirmation by email.
- What payment methods do you accept?
- We accept Square Terminal (tap, chip, or swipe at delivery), cash on delivery, and Interac e-transfer. Online card payment via the checkout form is available. Contact us for Interac e-transfer arrangements.
- How far in advance should I order?
- For same-day delivery in Calgary SE, order before 2 PM. For planned celebrations — birthdays, weddings, graduation parties — ordering 24–48 hours ahead is ideal. For custom orders with personalized messaging, 48 hours minimum is required.
- Can I customize my cheesecake?
- Yes. We offer custom messaging written on the cheesecake (name, occasion, short phrase) and specific flavor combinations for multi-unit orders. Custom orders require 48 hours notice. Contact us at TheCheesecakeShops@gmail.com with your requirements.
- Can I order multiple flavors in one delivery?
- Yes. Add multiple items to your cart and they'll be delivered together. Mixed-flavor orders are especially popular for corporate events and parties — a selection of Mini (4") cheesecakes makes an excellent tasting platter.
- What is your cancellation policy?
- For same-day orders, cancellations must be made at least 2 hours before the delivery window. For advance orders, contact us at least 24 hours before your scheduled delivery date. Last-minute cancellations may not be refundable if production has already begun.
Celebrations & Events
- Can you deliver a birthday cheesecake same-day in Calgary?
- Yes. Order before 2 PM for same-day birthday delivery across Calgary SE. We deliver to Copperfield, Mahogany, Seton, Auburn Bay, McKenzie Towne, New Brighton, Cranston, Legacy, and Walden. Other Calgary zones are next-day.
- Do you do wedding cheesecakes in Calgary?
- Yes. We create wedding cheesecakes and cheesecake towers for receptions across Calgary. Recommended flavors for weddings: New York Classic, Lotus Biscoff, Strawberry, and Raspberry. For wedding orders of 5+ units, contact us at least 5–7 days in advance.
- Do you cater corporate events and office parties?
- Yes. We fulfill bulk orders for corporate events, team celebrations, and office parties across Calgary. Orders of 5+ units qualify for free delivery. For events requiring 10+ units or a custom flavor assortment, contact us for a tailored arrangement.
- Do you deliver graduation cheesecakes in Calgary?
- Yes. We deliver graduation cheesecakes to celebrations across Calgary — for University of Calgary, Mount Royal University, SAIT, Bow Valley College, and high school graduations. Same-day delivery in Calgary SE for orders before 2 PM. For graduation party orders, advance booking during peak convocation season (May–June, October–November) is recommended.
- Can I order an anniversary cheesecake delivered same-day?
- Yes. For anniversary deliveries in Calgary SE, order before 2 PM for same-day delivery. The Mini (4") size is made for two people and is our most popular anniversary choice. Raspberry, Dulce de Leche, and Strawberry are the most requested flavors for romantic occasions.
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